They're not very transparent atm. But we got an email today after payment failures over the weekend (nor do I have upmost confidence in this statement given recent affairs):
On Sunday 8 November 2026, Coinify became aware of a cyber security incident. Specifically, our monitoring systems detected unauthorized activity affecting some of our hot walletsβ withdrawal activities. We understand that such incidents may have also affected businesses similar to Coinify. Our teams acted immediately to address the matter.
The incident does not affect your funds or digital assets that may be held through Coinify. No customer will lose any digital assets or funds as a result of this incident.
Out of an abundance of caution, we are however temporarily suspending trading and payment activities to enable our teams to complete their security reviews. For this reason, we may not be able to offer you a seamless service over the next few days. Any pending orders or payments will be processed once services resume.
Coinify is engaging with the Danish Financial Supervisory Authority (βDFSAβ) as required under applicable regulations as well as with the Copenhagen Police and any other relevant authorities.
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