Binance: withdrawals frozen for 140 days. I answered their RFI within 24 hours, they missed their own 14-day deadline. Still no decision.

Replace to my earlier submit: https://www.reddit.com/r/binance/comments/1x5mwql/4_months_1500_frozen_13_tickets_unanswered_for_10/

Because of everybody who commented final time. Here’s what has occurred since, and why I’m nonetheless stuck.

Full timeline:

• June 17: all withdrawals blocked (~$1,500, each coin purchased immediately on Binance). The trigger was a single small cost of (~$30) to a cost processor for a subscription service I’ve used since 2020. Binance rejected that withdrawal, so the funds by no means even left my account.
• June–October: four months of “your case is escalated, please wait.” Not one doc requested.
• August 5: formal grievance #CC9764871. No substantive answer.
• October 14: grievance #CC10177812 opened, and the identical day I lastly acquired an RFI (request for info). It was the first time in 4 months that Binance requested me something.
• October 15: I answered every question the subsequent day, with full documentation: six years of customer history with that service, cost historical past, emails with their help, business registration, tax return and bank statements.
• October 15: Binance confirmed by e mail that the evaluate can take “as much as 14 days.”
• October 29: that deadline passed. No choice, no follow-up questions.
• November 2: help “escalated for priority evaluation.” Once more.
• Right now, November four: nonetheless nothing.

I’ve executed every little thing Binance asked. I cooperated absolutely and answered within 24 hours. The only get together not meeting deadlines is Binance.

I’m not asking for special remedy. I’m asking Binance to comply with its personal said timeline. Make a decision. When you don’t want me as a buyer, shut the account and launch my stability to my very own verified account on another trade.

u/Binance_Support: RFI-20261014-0000291 / grievance #CC10177812. Your 14-day deadline expired every week ago.

Has anybody else had an RFI evaluate run past the 14 days? How long did it take in the long run, and what lastly moved it?