Crypto.com are scammers, support useless, their reddit here doesn't reply, $6k stuck

Just a warning to not use Crypto.com . I have been using bitcoin since it was at $50 in 2013 and I have never had a problem buying, selling, sending or receiving until 2 days ago with Crypto.com . A loved one needed money for emergency surgery so I instantly transferred $6,500 from my Chase bank account to my Coinbase account, bought $6,000 of bitcoin, and transferred it to my loved one's Crypto.com bitcoin account. In order to release the funds Crypto.com required a test send from the address the bitcoin was just sent from to prove ownership of the address (the Coinbase address). The amount they required to send was lower than Coinbase's minimum send allowed so it was not possible.

She opened a support ticket on Crypto.com and support first said just try again using any bitcoin address to send from. So I sent the tiny amount required from my Electrum. Which of course didn't work (not sure why it would since the purpose was to establish ownership of original address). Then they said send it again but from a legacy wallet. So I opened my 12 year old legacy Electrum wallet and sent from a legacy address. That of course did not work either as it is not the Coinbase account Then for the next 2 days support just sends (every 7 hours) some random irrelevant copy and paste generic suggestion (restart app, explanation of how bitcoin works and other such BS). I then hopped on Crypto_com reddit account which appears to be active but the mods will not approve my post nor reply to my message.

Fortunately I just barely had another $6,000 I was able to get to her another way but the original $6,000 is still stuck on Crypto.com which their support is doing absolutely nothing but sending irrelevant generic copy and paste replies. I know many crypto sites fall under the "works fine until needs support" framework and Crypto.com is definitely on that list.

EDIT: If anyone from Crypto.com sees this and wants to actually resolve the issue then I will edit this post stating that the solution was resolved.