Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our customers, we do not ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e mail or telephone quantity, choose your problem from the options, if your problem wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our reside help group, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive issues, or providing fallacious info will lead to the remark being eliminated.

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Methods to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Provide an outline of your concern (we’ve included a number of widespread issues under)

In case your case will get resolved, please delete your comment. Or, no less than replace it to say resolved. This can help users that still need assistance get the attention they need. Thank you!

Please notice: We will’t assist you until you present us with a legitimate case ID. Users with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be shown far left of the highest bar - alternatively, you possibly can see your case ID within the e-mail or text you receive upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended resulting from danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and provide related info when prompted to do so.

● Withdrawal Danger might be triggered by quite a few reasons. Danger management is extremely necessary. Please word that we will only provide help to if we deem your case to be professional, when you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our group works extremely onerous to resolve these points as quickly as potential and a few instances can take time to resolve but please have in mind the rationale for this is to ensure you, our users, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly in the chat.

Please refrain from leaving multiple messages on this thread in case your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries corresponding to financial institution transfers or shopping for crypto with credit score/debit cards.

● Notice: It may well take as much as several working days for the cash to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case cannot be escalated if you don't comply with this process and your remark could also be removed. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to other users and will end in a ban.