Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our customers, we don't ask for, or otherwise present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e mail or telephone quantity, choose your concern from the options, in case your situation wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help staff, then click ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in sensitive issues, or providing mistaken info will lead to the comment being eliminated.

-----------------------------------

Easy methods to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Provide an outline of your problem (we’ve included a couple of widespread problems under)

In case your case gets resolved, please delete your remark. Or, at the very least update it to say resolved. It will assist customers that still need help get the attention they want. Thank you!

Please observe: We will’t show you how to until you provide us with a legitimate case ID. Customers with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the highest bar - alternatively, you possibly can see your case ID in the e mail or textual content you receive upon initiating the chat.

-----------------------------------

Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our group and provide relevant info when prompted to take action.

● Withdrawal Danger may be triggered by a lot of reasons. Danger control is extraordinarily necessary. Please observe that we will only allow you to if we deem your case to be reputable, in case you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our group works extraordinarily exhausting to resolve these issues as soon as attainable and a few instances can take time to resolve however please consider the rationale for this is to ensure you, our users, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our group is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please chorus from leaving multiple messages in this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries similar to financial institution transfers or buying crypto with credit/debit playing cards.

● Notice: It may take as much as several working days for the money to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another points

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your comment could also be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everyone’s problems resolved. Spamming the feed is unfair to different users and can end in a ban.