Hiya, I have the following situation with binance, in the course of the day of October 10 I had a liquidation in my account because of the incapability to close positions, for about 10 minutes before the flash down, during this time it was not attainable to shut positions and/or make inner transfers, this induced a liquidation in my account of approximately 17,600 USDT.
I contacted help to debate this difficulty and hooked up photographs of the errors. In response, Binance despatched me a alternative proposal for $2,400 USD, along with a collection of authorized circumstances if I accepted its terms.
Briefly, reject his supply.
The rationale: I don't understand why I should assume losses on account of binance errors, I haven't acquired any extra responses from binance, what am I presupposed to do in these instances? Does anybody have an analogous experience?
In case you're wondering, my leverage was zero.30%
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