$21K of Bitcoin through moonpay

Hey, so my friend has sent me 21k dollars in bitcoin via moonpay to my moonpay bitcoin wallet , the problem is we didnt take a screenshot and we cant find any evidence that we have sent the bitcoin, and it has been deducted from his account, it is not registered on bitcoin has or the bitcoin detector thingy, what could it be? We cant extract the transaction number as well, my account is new, it has only 700 dollars of transactions, can it somehow be a problem?? Thanks